40th Congress

Category: Finance & Accounting > Banking & Finance 18th Oct 2012 - 19th Oct 2012 , 08:30 AM - 06:30 PM

New retail banking multichannel modelsFinding the right mix of channels and management for superior performanceOverviewThe Efma Congress is dedicated to multichannel management. This years Congress will have two special sessions:New banks and banking modelsThis session will include case studies presented by senior executives of new European banks such as Metrobank Zuno Bank and Alior Bank. We will also introduce Easy Bank and Frank: two innovative bank propositions from the Far East that show how rapidly our industry is changing.Recent Efma studiesThis session will cover the presentation of Efma reports listed below.Key issuesThe main topics for discussion during the Congress will include: Identifying the best strategies Multichannel management. What new approaches are available? How feasible is the fully integrated customer experience and management model? Process developments. Building customer-centric channel processes and gaining better customer insights. Finding the optimum channel mix. How are sales progressing through non-branch channels? What is the future role of branches in a multi-channel world? Exploring the latest developments Innovation. The role of innovation in channel management strategy. Does innovative technology make a big difference? Social media. The explosion in the use of social media and the response of banks. Regulation and measurement. Managing compliance and regulation. New performance metrics. Event Owner: Florence Chatelet (Membership assistant chez EFMA)